Tutorials

Welcome to the easiest school ever: tutorials, videos, and tips to help you!

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Basic training: all about response groups

Get the basics of response groups in this on-demand webinar.

Basic training for mobile users

Learn the basics of mobile usage through our web-based training.

Basic training for desktop users

Learn the basics for desktop users in our on-demand webinars.

Basic training for administrators

Learn essential admin skills in our on-demand webinar.

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Connect calls directly and with notification on your mobile phone

Learn how to connect calls directly and with notification on your mobile phone with our video guides.

Manage your display number on your mobile

Learn how to manage your display number easily via mobile with our video guides.

Calendar and connect to meetings on your mobile

Learn how to use the calendar and participate in meetings via mobile effectively.

Change your activity status on mobile

Learn how to change your activity status easily via mobile with our video guides.

Create a new activity status in the mobile

Learn how to create an activity status directly on your mobile.

Manage your voicemail on your mobile phone

Learn how to easily manage your voicemail via your mobile phone.

Manage your workday on your mobile phone

Learn how to easily manage your workday with practical video guides for your mobile phone.

Log in & out of response groups

Learn how to log in and out of response groups easily and smoothly.

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Introduction to our Help Center

Discover video guides for new users in our Help Center.

Get started with in-app telephony

Easily learn how to use the telephony function in the app with our video guides.

Manage your display number

Easily learn how to manage your display number with our video guides for new users.

Create a web chat channel & web widget in Contact Center

Learn how to create a web chat channel and web widget in Contact Center.

How Case Management works in Contact Center

Learn about contact center case management with video guides for new users.

Manage your workday for automatic activity status

Learn to manage your workday with video guides for automatic activity status.

Microsoft Teams integration with line status & Calendar integration

Integrate Microsoft Teams with calendar features for more efficient collaboration.

Enable email notifications for voicemails

Learn how to enable email notifications for voicemails effectively.

Manage activity statuses in the app

Learn how to manage activity statuses effectively in the app with our video guides.

Share calls, messages, files, etc. in the app

Learn how to share calls, messages, and files in the app.

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Create an email channel & email address in Contact Center

Learn how to create an email channel and address in Contact Center with our video guides.

Edit a colleague's personal settings

A guide to editing a colleague's personal settings effectively.

Flowchart and call follow-up

Explore advanced user tutorials with video guides and flowcharts.

Contact Center review

Discover advanced contact center video guides and improve your skills.

Review of Entra ID sync in the app

Learn how to sync Entra ID in the app with our video guides for advanced users.

Manage Conversation Intelligence in response groups

Learn how to manage conversation intelligence in response groups with video guides for advanced users.

Manage response groups as a supervisor

Learn to effectively manage response groups as a supervisor.

Connect a response group to Contact Center

Learn how to connect a response group to a Contact Center with our video guides.

Get started with surveys

Learn how to get started with advanced survey video guides.

Create contact groups and share contacts

Learn how to create contact groups and share contacts effectively.