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Create an email channel & email address in Contact Center
Learn how to create an email channel and address in Contact Center with our video guides.
Edit a colleague's personal settings
A guide to editing a colleague's personal settings effectively.
Flowchart and call follow-up
Explore advanced user tutorials with video guides and flowcharts.
Contact Center review
Discover advanced contact center video guides and improve your skills.
Review of Entra ID sync in the app
Learn how to sync Entra ID in the app with our video guides for advanced users.
Manage Conversation Intelligence in response groups
Learn how to manage conversation intelligence in response groups with video guides for advanced users.
Manage response groups as a supervisor
Learn to effectively manage response groups as a supervisor.
Connect a response group to Contact Center
Learn how to connect a response group to a Contact Center with our video guides.
Get started with surveys
Learn how to get started with advanced survey video guides.
Create contact groups and share contacts
Learn how to create contact groups and share contacts effectively.